FREQUENT QUESTIONS

CAN I SAVE MY SELECTED ITEMS TO ORDER LATER?

Yes, if you have registered on the website, you can save the products you are interested in in the "Selected products" section. This will allow you to order them later, without wasting time searching. But do not forget that the product may be sold out, and then it will no longer be possible to order it.

WHAT SHOULD I DO IF THE PRODUCT DOESN'T FIT ME?

You can always exchange the product, which for any reason did not suit you, within 14 days from the moment of purchase, if its appearance, packaging, label and delivery note are preserved. If you decide to return the product, you can do so according to the terms of EXCHANGE AND RETURN.

CAN I RETURN OR EXCHANGE ITEMS PURCHASED ON THE WEBSITE AT THE OVERALL STORE?

Yes, but by prior arrangement. To do this, call the consultant at +38 (099) 18 46 267 or write the order number, the reason for the return and the date when you want to return the product to (hidden)

WHAT DOES THE EXCHANGE PROCEDURE LOOK LIKE?

Check the reliability of the packaging and send the parcel to us (the return address is indicated on the return/exchange form). Please note: the cost of Nova Poshta services for parcel delivery is paid by you upon dispatch.